Cancellation & Refund Policy

Cancellation Policy

We have a flexible and user first refund and cancellation policy while you book any services with us. Cancellation in bookings is entertained. In case of any emergencies , guests have the liberty to cancel their booking with Healing Cup Private Limited and request a refund from us. We generally follow the below policy for the cancellation and refund requests . Booking Date is the Date in which your payment has been credited to Healing Cup Private Limited Account.

• Cancellations made 30 or more days before check in date will be free.
• Cancellations made 15 or more days before check in date - 75 % of the booking cost will be refunded
• Cancellations made more than 7 days in advance but less than 15 days – 50% of the booking cost will be refunded
• No shows and cancellations made 0 to 7 days in advance - No refund
• No refund applicable on bookings in peak season (December 1 to January 15) and extended holiday weekends in India (3 days).

If you have any questions/comments about this policy, you should contact us at info@healingcup.co.in

Reservation Policy

• Check-In time is 12 noon and Check-Out Time is 10 a.m.
• If our Check-In/Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
• Please carry a valid government issued photo identity and address proof with you for Check-In Procedure. PAN Card is not accepted as a valid Identity Card.
• The Credit/Debit Card Holder should be one the travelers, if you have booked with us using any one of the later.
• We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.